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Coordinating Outreach Services: Q&A with Danielle Millar

Danielle Millar is a Project Manager for Allied Health Services and Podiatrist at IPC Health. Part of Danielle’s role includes the coordination of outreach services for Aboriginal and Torres Strait Islander clients. We caught up with Danielle to ask about the importance of offering a culturally safe environment, adapting to telehealth services during COVID-19 and some of her tips for health professionals looking to get into outreach work.

Tell us about IPC Health and your role.

IPC is a community health organisation that provides affordable health care, so our aim really is just to improve the quality of life for people and communities, in and around the areas that we serve. We operate six sites across western Melbourne with many of our clients coming from the surrounding areas. We have a large variety of services including allied health, GP clinics, dental, family services, counselling and more. We also deliver outreach services for those who need us to go out into their home.

About my role, I coordinate and select a number of allied health services that RWAV provides funding for, and that’s for people who identify as being Aboriginal and Torres Strait Islanders living in the Wyndham Vale area.

Tell us about the best parts of your role.

I’m actually one of those weird people who likes my job. I would say the best part is definitely the connections with my colleagues and community, particularly with my colleagues working within the Aboriginal Health team. I personally do have a strong holistic approach to health care and I get to work collaboratively with my peers and clients to consider all aspects of their health. We work as a team and we get to see some really positive outcomes, which is rewarding. I have also really enjoyed being in the clinic and getting to know community members and hearing their stories.

What are you seeing as some of the prominent health needs for the IPC Health client base?

We work across a large area of western Melbourne so we do have a really diverse client base. Specific to Aboriginal community members, we are finding that there are a number of chronic health conditions such as diabetes, depression, anxiety, renal, and heart disease.

Adding to the complexity of these conditions are factors like low health literacy; Wyndham is rapidly growing and there are limited specialist services that are affordable and accessible; and there is also limited transport at the moment, so people are having difficulty getting into some of these services.

Another issue to consider is that there are no Aboriginal specific health services for people to access. We are trying to fill that void by being recognised as a culturally safe place that people can come to for their primary health needs.

How do you work with RWAV to coordinate outreach services?

Besides my role within the podiatry clinic, I’m also a coordinator. I’m a key contact, scheduling in the different visits with the various health professionals, liaising with the health professionals and doing the bookings referrals. We not only have podiatry, but also diabetes education, paediatrics, speech pathology and optometry services available.

Could you talk to us about the importance of providing culturally safe services?

First off, I think it’s just about getting people in the door. We need to ensure that Aboriginal and Torres Strait Islander people feel welcomed and are comfortable coming into the appointments at IPC health. The next part is then working effectively, I think to work collaboratively and respectfully with people you need to have an appreciation of culture and history which obviously cultural safety training provides. And that may give you some insight and context to the interactions that you are having with people.

On a whole, as an organisation it helps us to create an environment that’s physically, emotionally, spiritually safe for those attending, and out of that we find that we get better health outcomes too.

How have these services at IPC health needed to adapt during COVID-19?

The majority of services at IPC have switched to telehealth, with face to face appointments happening only when it’s physically necessary. Those that are coming in for face to face appointments are screened prior to ensure that they have not had any contact or any symptoms of COVID. Then on the day of their appointment, before they enter the building, they are screened as well. We also opened up drive-through acute respiratory clinics, both at our Deer Park and Wyndham Vale sites. We are getting some really good outcomes from it. In some ways, we have been able to ramp up some of our other services using telehealth.

Any tips for health professionals who are wanting to get involved with providing outreach services?

I would recommend you do cultural awareness training and just be open-minded about people’s own experiences. I have done quite a few training sessions, and one thing that it has taught me is that you can’t assume anyone’s experience that you are coming in contact with. You don’t know if there is a trans-generational trauma or what the attitudes are. So being inquisitive, but obviously in a respectful way.

I think also be patient. As health professionals you go into that field because you want to help people, and we tend to just jump straight into that. Still, sometimes you need to take a bit of a step back and build rapport with the community before you can work around their individual health goals and find the right services for them. Keep in mind that it might take a bit of time to get the word out about the services. It takes time for people to establish trust in you as a service provider and organisation. Once that happens, things start getting shared, and you start getting more referrals.You can listen to our full interview with Danielle Millar on the Talking Country Health Podcast. Listen here. Are you interested in providing outreach services? RWAV facilitates programs to support health professionals providing outreach services in country Victoria and to Aboriginal health services based in MM1 locations. To learn more about how you can get involved, click here or email vicoutreach@rwav.com.au

Snezana is a Human Resources leader with more than 15 years of experience in management, playing a pivotal role in driving team transformations across diverse industries, including FMCG, automotive, government, and non-profit sectors.

With a curiosity for business and its associated complexities, Snezana fosters collaborative partnerships to cultivate a highly motivated workforce that effectively executes strategic plans.

Msc (Fin), FCCA, FGIA, CA

Shay brings over 20 years of financial
management experience in commercial and not-for-profit organizations. He has a
rich and varied experience in multiple finance and leadership roles in the
United Kingdom and Australia, including CFO, GM Finance & IT, Commercial
Manager Operations, Finance Manager and Accountant.

His extensive leadership experience is
augmented by an FGIA, FCCA, CA, a Masters in Finance and an undergraduate degree in
accounting and finance.

RN, GradDip(Health Promotion), PRINCE2, Mini MBA

Kate is a Registered Nurse highly experienced in health promotion and project management. Her people and program management skills enable her to be agile and adaptable while maintaining an outcomes focus on improving quality access to primary healthcare.

Kate’s extensive experience working with all levels of government, the community and stakeholders across the sector have provided her with insights into the challenges rural communities and health professionals face. Kate has led the design and delivery of many innovative and strategic health promotion and grants programs, supporting better access to health services, health information and activities across communities. Whilst at RWAV, Kate has led the transformation of the RWAV grants program, enhanced the administration of a number of programs and developed the RWAV allied health portfolio. She has also led the development of the RWAV research program of activities.

Having worked at RWAV since 2020, Kate will continue positively influencing the rural healthcare workforce and access to services.

Social Work (BA Hons), DipSW

With a background in social work and a proven record in recruitment, project management, and business development, Jo brings strategic leadership and a wealth of experience in driving positive outcomes within the health, human services, and State Government sectors.

Jo specialises in managing health professional recruitment and outreach programs, including the More Doctors for Rural Australia and 3GA programs. Her focus is on implementing innovative workforce strategies and clinical governance to bolster RWAV’s mission of enhancing healthcare accessibility in rural and regional Victoria.

Having previously excelled at RWAV, Jo spearheaded successful internal change initiatives while fostering strong relationships with external stakeholders. Her efforts consistently align with RWAV’s strategic direction, ensuring a cohesive approach to driving impactful change.

Beyond her professional expertise, Jo’s passion lies in uniting communities and championing positive transformations in rural healthcare in Victoria.

Martin is a governance professional and lawyer with experience in private practice and in-house legal roles. He has been a company secretary for public and private sector organisations across a range of industries including VicTrack, Regis Healthcare Limited and Dairy Australia Limited. He holds Bachelor of Laws and Bachelor of Commerce degrees from the University of Melbourne, a Graduate Diploma in Applied Corporate Governance from the Governance Institute of Australia (GIA) and is a fellow of the GIA.

With a rich background of consulting and in-house people and culture roles with the corporate, government and community sectors, Andrea is responsible for leading the implementation of RWAV’s People and Culture strategy, policies, processes, functions and team.

Andrea has significant experience in leading teams across culture, capability, diversity, equity, leadership, organisational development and learning programs as well as core human resources partnering.

With a strong focus on building and maintaining psychologically safe organisations, Andrea’s team is dedicated to ensuring that RWAV is a place where people can work well and be well at work.


Rosemary has had a varied career as an academic teaching economics, public policy and industrial relations, and as a consultant, advocate, health union official and as a director.

She brings strong governance and strategic skills to the Board, as well as knowledge and depth of experience in health policy, economics and investment.

Rosemary was a Director of Aware Super for nine years, and Chair of the Investment Committee for three years. She was also a member of the Audit, Risk and Compliance Committee, the Governance Committee and the REM and HR Committee. Rosemary is currently a member of the Investment Committee of Cbus.

She was the Secretary of the Victorian Psychologists Association Inc for 20 years and knows first-hand the difficulties in attracting and retaining health professionals in rural and regional Victoria.

Dr Louise Manning is a rural GP Obstetrics trainee practising in Central Victoria where she delivers general practice, obstetric and sexual health services. Growing up in a small town she has lived experience of the difficulties accessing healthcare in rural and regional areas, and is dedicated to advocating for equitable health outcomes regardless of geography.

Louise is also a Board Director of the Rural Doctors’ Association of Victoria.

BAppSci GradDipBus MBus GAICD FIML

John Biviano is an experienced senior executive who has held many senior roles in government (Health Dept) and also in professional associations related to healthcare. Until recently, John was the CEO of the Royal Australasian College of Surgeons, where he oversaw the digitisation of a range of Member offerings, including aspects of training. 

BA (Politics/Philosophy) BEc GDipBus MBA GAICD FGIA

Roger is an accomplished CEO, Non-Executive Director and Chair with experience in the health, human services, law enforcement, education, transport, and environmental industries – across private, public sector and not-for-profit organisations

.He brings strong governance experience, commercial acumen, risk management and strategy skills combined with a passion for innovation and business development having also been Chair of numerous Finance, Audit, Risk, Investment and Community Advisory Committees.


Assoc Prof Phelps has practiced as a Gastroenterologist and Acute Physician in regional Victoria for more than 20 years.

He trained in safety and quality at Dr Brent James’ Institute at Intermountain Healthcare in the US and has held management and leadership roles in Victoria and Tasmania. More recently he completed a two-year project as Director of Clinical Governance for Central Adelaide Local Health Network.

Grant currently works as an independent consultant providing advice to hospitals and organisations on clinical leadership and safety and quality

LLB BSc MMgt (Strategic Foresight) GAICD

As a lawyer and business consultant Jane has worked with company boards and senior management across a range of areas including IP commercialisation, internet-based businesses, healthcare products/services, privacy and data/IT security. Jane is currently general counsel for .id Consulting – population demographers, economists and forecasters.

Jane served as a director of BreastScreen Victoria for 10 years, is a current director of Ballarat Health Services and chairs RWAV’s Governance Committee.

BMed MMedSci FRACGP FARGP FACRRM DipPractDerm DipMedHyp DipFP DipBusAdmin GAICD

Assoc Prof Rawlin is an experienced General Practitioner and medical educator. He is currently in clinical general practice in suburban Melbourne and previously practiced in rural Victoria for 10 years.

Assoc Prof Rawlin is Chair of the General Practice Mental Health Standards Collaborative and a past Chair of the Mental Health Professionals Association and is a board member of the Mental Health Professionals Network. He is also the Medical Director of the Royal Flying Doctor Service in Victoria.
He is a member of the RACGP Victoria Council.

Albert Giorgini is the Senior Advisor to CEO at RWAV.

As an experienced finance executive, with an extensive career in public transport and in the automotive and industrial gas sectors, Albert has honed his skills in driving financial performance improvements with a commercial and business transformation focus.

Through his strategic financial skills, Albert has demonstrated an exceptional capacity to lead and develop large teams in complex and changing environments to achieve the financial and regulatory requirements of the business. His extensive experience has given him a deep understanding of the industry and its challenges, equipping him with the expertise to drive impactful change.

Albert has highly developed communication and stakeholder management skills to support his strong planning, analytical and financial performance improvement acumen, always striving to create innovative solutions that drive growth and success.


Lauren commenced in the role of Manager People and Culture in August 2018 and is responsible for leading the implementation of RWAV’s People and Culture strategy, policies, processes, functions and team.

Lauren’s team is committed to implementing activities and initiatives to support the achievement of RWAV’s strategies and strengthen RWAV’s position as an ‘Employer of Choice’.

Lauren is an experienced Manager and HR professional, with a career spanning the professional services, automotive, defence, and not-for-profit sectors.

BHlthSci(Hons) MPH PostGradDipMgt GAICD AFCHSM

Lauren Cordwell commenced in the role of Chief Executive Officer in August 2023. She took on the role of Acting CEO in April 2023 and previously served as the General Manager since February 2020.
Lauren has leadership responsibilities for strategy, communications, data, stakeholder engagement and program delivery.

Lauren’s team is committed to supporting communities in rural and regional Victoria to have timely access to affordable and safe health care.

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