(03) 9349 7800

What We Offer

Outreach Programs

RWAV are the fund holders for eight Commonwealth Government funded outreach programs.

These programs provide more than 400 outreach services to rural, regional and Aboriginal and Torres Strait Islander Communities across Victoria.

The programs include:

  • Rural Health Outreach Fund
  • Medical Outreach Indigenous Chronic Disease Program
  • Healthy Ears Better Listening Better Hearing Program
  • Visiting Optometrists Scheme
  • Eye and Ear Surgical Support
  • Coordination of Indigenous Eye Health
  • Ear Health Coordination
  • Ear and Hearing Follow-up Services

The programs aim to increase access to maternal and paediatric, mental health, chronic disease management and ear and eye health care for communities in rural and regional Victoria.

The majority of these programs provide funding to cover out of pocket expenses to support health professionals relating to the travel and associated costs of providing these vital health care services. With the Indigenous Eye and Ear Surgical Support Service extending funding to the patients and carers.

Submit An Expression Of Interest

If you are a health professional who is interested in providing an outreach service in Victoria please submit your expression of interest here.

If you are already a service provider and need to request additional visits, please complete the form here.

If you are seeking support for a new service to be provided at your organisation, please submit your expression of interest here.

For more information on the Outreach programs, or if you require any assistance, please get in touch with us now or phone (03) 9349 7800 (Option 2).

Rural Health Outreach Fund (RHOF)

The RHOF focuses on improving health outcomes for people living in rural and regional Victoria.

The scheme provides a flexible funding pool to support health professionals to deliver healthcare services in outreach locations by providing funding support to cover the costs of travel, accommodation, meals and other associated expenditure. Outreach funds cannot cover the costs of a salary – Medicare billing should be claimed where possible.

The priorities include maternal and paediatric, mental health, chronic disease management and eye care for these communities.

The objectives of the fund are to:

  • Provide both public and private outreach health services that address prioritised community needs.
  • Broaden the range and choice of health services available in regional, rural and remote locations.
  • Remove the financial disincentives that create barriers to service provision

Rural Health Outreach Fund Service Delivery Standards

Rural Health Outreach Fund Service Needs Assessment Report – July 2023

Medical Outreach Indigenous Chronic Disease Program (MOICDP)

The aim of Medical Outreach Indigenous Chronic Disease Program (MOICDP) is to increase access to a range of health services, including expanded primary health care services for Aboriginal and Torres Strait Islander communities in the treatment and management of chronic diseases.

A chronic disease is defined as a condition that has been (or likely to be) present for six months or more.

The priorities are the treatment and management of chronic diseases such as diabetes, cardiovascular disease, respiratory disease, renal disease and cancer.

Outreach Service Delivery Standards

Medical Outreach Indigenous Chronic Disease Program Needs Assessment Report – July 2023

Healthy Ears, Better Hearing Better Listening (HEBHBL)

The aim of the Healthy Ears – Better Hearing, Better Listening (HEBHBL) program is to increase access to a range of health services including expanded primary health for Indigenous children and youth (0 – 21 years) for the diagnosis, treatment and management of ear and hearing health. Services supported through HEBHBL are delivered in MMM 2 – 7 locations.

RWAV are currently working with the Victorian Aboriginal Community Controlled Health Organisation (VACCHO) to pilot an ENT telehealth model in two locations to increase access to bulk-billing ENT services and better support surgical referral pathways.

Outreach Service Delivery Standards

Healthy Ears – Better Hearing, Better Listening  Needs Assessment Report – July 2023

Visiting Optometrists Scheme (VOS)

The Outreach Visiting Optometrists Scheme provides access to eye services for people living in rural and regional locations. The scheme also aims to improve collaboration and communication between the eye health services and the visiting optometrists which will increase the quality of ongoing patient care.

Funding is available for a range of expenses incurred by optometrists providing the services including travel, accommodation, meals, facility fees and administrative support at the outreach location.

Outreach Service Delivery Standards

Visiting Optometrists Scheme Needs Assessment Report – July 2023

Eye And Ear Surgical Support (EESS)

The Eye and Ear Surgical Support (EESS) program is open to applications. Please download and complete the application form below and submit to VicOutreach@rwav.com.au. The funding round will close on 30 June 2024.

The Eye and Ear Surgical Support (EESS) program aims to reduce instances of avoidable blindness and deafness in Aboriginal and Torres Strait Islander populations by improving access to eye surgery (largely cataracts) and/or ear surgery for conditions resulting from Otitis Media.

Aboriginal and Torres Strait Islander people have higher incidences of eye and ear disease and can impacts on their health, social interactions, connection to country, culture, and spirituality as well as the quality of life outcomes. The EESS forms part of the Closing the Gap – Improving Eye and Ear Health Services for Indigenous Australians.

The EESS assists in breaking down barriers to accessing consultations and surgery by:

  • removing financial barriers for clients and their carers by covering the costs of accessing consultations and surgery. This includes transport to and from appointments as well as meals and accommodation if required.
  • providing care coordination for clients to ensure they can attend their appointments and or surgery.
  • removing financial disincentives experienced by health professionals when delivering outreach services, and covering the costs such as travel, meals and accommodation.
  • in the case of ear surgery, making funds available to support surgical services for clients with acute or chronic otitis media and its direct outcomes.

EESS Application Form Feb-June 2024

Outreach Service Delivery Standards

EESS Program Flyer

Indigenous Eye Health Coordination

The aims of the Indigenous Eye Health Coordination project are to improve access to eye health care for Aboriginal and Torres Strait Islander clients across the full spectrum of eye care. This includes ensuring integration of services from referral, initial consultations, treatment and return to the community.

This is a component of the Closing the Gap – Improving Eye and Ear Health Services for Indigenous people.

Medical Outreach Indigenous Eye Health Program Needs Assessment Report – July 2023

Ear Health Coordination 

The aim of the Ear Health Coordination program is to enhance the monitoring and treatment of ear and hearing health in primary care. It has a particular focus on supporting access to quality and culturally safe ear and hearing health services for Aboriginal and Torres Strait Islander children and youth.

The program objective is to improve ear and hearing health for Aboriginal and Torres Strait Islander people by embedding regular, best practice surveillance and treatment (including referral for follow-up treatment) as part of the usual practice in primary health care clinics.

The Victorian Rural Health Awards Nomination Are Now OpenNominate Now

Msc (Fin), FCCA, FGIA, CA

Shay brings over 20 years of financial
management experience in commercial and not-for-profit organizations. He has a
rich and varied experience in multiple finance and leadership roles in the
United Kingdom and Australia, including CFO, GM Finance & IT, Commercial
Manager Operations, Finance Manager and Accountant.

His extensive leadership experience is
augmented by an FGIA, FCCA, CA, a Masters in Finance and an undergraduate degree in
accounting and finance.

RN, GradDip(Health Promotion), PRINCE2, Mini MBA

Kate is a Registered Nurse highly experienced in health promotion and project management. Her people and program management skills enable her to be agile and adaptable while maintaining an outcomes focus on improving quality access to primary healthcare.

Kate’s extensive experience working with all levels of government, the community and stakeholders across the sector have provided her with insights into the challenges rural communities and health professionals face. Kate has led the design and delivery of many innovative and strategic health promotion and grants programs, supporting better access to health services, health information and activities across communities. Whilst at RWAV, Kate has led the transformation of the RWAV grants program, enhanced the administration of a number of programs and developed the RWAV allied health portfolio. She has also led the development of the RWAV research program of activities.

Having worked at RWAV since 2020, Kate will continue positively influencing the rural healthcare workforce and access to services.

Social Work (BA Hons), DipSW

With a background in social work and a proven record in recruitment, project management, and business development, Jo brings strategic leadership and a wealth of experience in driving positive outcomes within the health, human services, and State Government sectors.

Jo specialises in managing health professional recruitment and outreach programs, including the More Doctors for Rural Australia and 3GA programs. Her focus is on implementing innovative workforce strategies and clinical governance to bolster RWAV’s mission of enhancing healthcare accessibility in rural and regional Victoria.

Having previously excelled at RWAV, Jo spearheaded successful internal change initiatives while fostering strong relationships with external stakeholders. Her efforts consistently align with RWAV’s strategic direction, ensuring a cohesive approach to driving impactful change.

Beyond her professional expertise, Jo’s passion lies in uniting communities and championing positive transformations in rural healthcare in Victoria.

Martin is a governance professional and lawyer with experience in private practice and in-house legal roles. He has been a company secretary for public and private sector organisations across a range of industries including VicTrack, Regis Healthcare Limited and Dairy Australia Limited. He holds Bachelor of Laws and Bachelor of Commerce degrees from the University of Melbourne, a Graduate Diploma in Applied Corporate Governance from the Governance Institute of Australia (GIA) and is a fellow of the GIA.

With a rich background of consulting and in-house people and culture roles with the corporate, government and community sectors, Andrea is responsible for leading the implementation of RWAV’s People and Culture strategy, policies, processes, functions and team.

Andrea has significant experience in leading teams across culture, capability, diversity, equity, leadership, organisational development and learning programs as well as core human resources partnering.

With a strong focus on building and maintaining psychologically safe organisations, Andrea’s team is dedicated to ensuring that RWAV is a place where people can work well and be well at work.


Rosemary has had a varied career as an academic teaching economics, public policy and industrial relations, and as a consultant, advocate, health union official and as a director.

She brings strong governance and strategic skills to the Board, as well as knowledge and depth of experience in health policy, economics and investment.

Rosemary was a Director of Aware Super for nine years, and Chair of the Investment Committee for three years. She was also a member of the Audit, Risk and Compliance Committee, the Governance Committee and the REM and HR Committee. Rosemary is currently a member of the Investment Committee of Cbus.

She was the Secretary of the Victorian Psychologists Association Inc for 20 years and knows first-hand the difficulties in attracting and retaining health professionals in rural and regional Victoria.

Dr Louise Manning is a rural GP Obstetrics trainee practising in Central Victoria where she delivers general practice, obstetric and sexual health services. Growing up in a small town she has lived experience of the difficulties accessing healthcare in rural and regional areas, and is dedicated to advocating for equitable health outcomes regardless of geography.

Louise is also a Board Director of the Rural Doctors’ Association of Victoria.

BAppSci GradDipBus MBus GAICD FIML

John Biviano is an experienced senior executive who has held many senior roles in government (Health Dept) and also in professional associations related to healthcare. Until recently, John was the CEO of the Royal Australasian College of Surgeons, where he oversaw the digitisation of a range of Member offerings, including aspects of training. 

BA (Politics/Philosophy) BEc GDipBus MBA GAICD FGIA

Roger is an accomplished CEO, Non-Executive Director and Chair with experience in the health, human services, law enforcement, education, transport, and environmental industries – across private, public sector and not-for-profit organisations

.He brings strong governance experience, commercial acumen, risk management and strategy skills combined with a passion for innovation and business development having also been Chair of numerous Finance, Audit, Risk, Investment and Community Advisory Committees.


Assoc Prof Phelps has practiced as a Gastroenterologist and Acute Physician in regional Victoria for more than 20 years.

He trained in safety and quality at Dr Brent James’ Institute at Intermountain Healthcare in the US and has held management and leadership roles in Victoria and Tasmania. More recently he completed a two-year project as Director of Clinical Governance for Central Adelaide Local Health Network.

Grant currently works as an independent consultant providing advice to hospitals and organisations on clinical leadership and safety and quality

LLB BSc MMgt (Strategic Foresight) GAICD

As a lawyer and business consultant Jane has worked with company boards and senior management across a range of areas including IP commercialisation, internet-based businesses, healthcare products/services, privacy and data/IT security. Jane is currently general counsel for .id Consulting – population demographers, economists and forecasters.

Jane served as a director of BreastScreen Victoria for 10 years, is a current director of Ballarat Health Services and chairs RWAV’s Governance Committee.

BMed MMedSci FRACGP FARGP FACRRM DipPractDerm DipMedHyp DipFP DipBusAdmin GAICD

Assoc Prof Rawlin is an experienced General Practitioner and medical educator. He is currently in clinical general practice in suburban Melbourne and previously practiced in rural Victoria for 10 years.

Assoc Prof Rawlin is Chair of the General Practice Mental Health Standards Collaborative and a past Chair of the Mental Health Professionals Association and is a board member of the Mental Health Professionals Network. He is also the Medical Director of the Royal Flying Doctor Service in Victoria.
He is a member of the RACGP Victoria Council.

Albert Giorgini is the Senior Advisor to CEO at RWAV.

As an experienced finance executive, with an extensive career in public transport and in the automotive and industrial gas sectors, Albert has honed his skills in driving financial performance improvements with a commercial and business transformation focus.

Through his strategic financial skills, Albert has demonstrated an exceptional capacity to lead and develop large teams in complex and changing environments to achieve the financial and regulatory requirements of the business. His extensive experience has given him a deep understanding of the industry and its challenges, equipping him with the expertise to drive impactful change.

Albert has highly developed communication and stakeholder management skills to support his strong planning, analytical and financial performance improvement acumen, always striving to create innovative solutions that drive growth and success.


Lauren commenced in the role of Manager People and Culture in August 2018 and is responsible for leading the implementation of RWAV’s People and Culture strategy, policies, processes, functions and team.

Lauren’s team is committed to implementing activities and initiatives to support the achievement of RWAV’s strategies and strengthen RWAV’s position as an ‘Employer of Choice’.

Lauren is an experienced Manager and HR professional, with a career spanning the professional services, automotive, defence, and not-for-profit sectors.

BHlthSci(Hons) MPH PostGradDipMgt GAICD AFCHSM

Lauren Cordwell commenced in the role of Chief Executive Officer in August 2023. She took on the role of Acting CEO in April 2023 and previously served as the General Manager since February 2020.
Lauren has leadership responsibilities for strategy, communications, data, stakeholder engagement and program delivery.

Lauren’s team is committed to supporting communities in rural and regional Victoria to have timely access to affordable and safe health care.

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