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Outreach FAQs

If you are looking for information on Outreach, this page includes a series of questions and answers which might be helpful. If you can’t find what you are looking for, please get in touch with us now. or phone 03 9349 7800 (Option 2).

To express your interest in becoming an outreach service provider, click here.

If you are seeking support for a new service to be provided at your organisation, submit your expression of interest here.

Rural Health Outreach Fund (RHOF) priorities include maternal and paediatric health, mental health, chronic disease management and eye health.

The priority for Aboriginal Health funding is for those services supporting the management and treatment of chronic disease (defined as a condition that has been, or is likely to be, present for six months or longer).

Visiting Optometry Scheme (VOS) program aims to provide outreach eye services to people living in rural and regional locations who do not have ready access to primary eye care services and will support optometrists to deliver outreach optometric services to those communities with an identified need.

Healthy Ears – Better Hearing and Better Listening (HEBHBL) aims to increase access to a range of health services including expanded primary health for Aboriginal and Torres Strait children and youth (0–21 years) for the diagnosis, treatment and management of ear and hearing health.

Eye and Ear Surgical Support program (EESS aims to increase access to surgery for Aboriginal and Torres Strait Islander Peoples with diagnosed ear (ages 0-21) and eye (all ages) conditions.

RWAV Outreach funding predominantly supports the health professionals providing the outreach services. Some programs also include financial support for patients and carers.

Funding may cover:

  • Travel
  • Accommodation
  • Meals
  • Other associated out-of-pocket costs
  • Support may also be extended to provide backfill or staff cover for the service providers depending on the program and the provider details.

For more detailed information, please refer to the standards documents for the specific program.

Once an application is received, it is first assessed by RWAV to ensure it meets the relevant program priorities.

The application is then submitted to the Commonwealth Department of Health for approval. The department will also forward it to the Victorian Advisory Forum (VAF), a state-wide stakeholder forum, for endorsement. Following this, RWAV is notified of the outcome and will inform the applicant/s.

Please note: Any applications approved for funding after a program has been fully subscribed will be placed on a reserve list for future consideration. If funds become available throughout the course of the financial year due to cancellations, it may then be activated and applicants will be notified.

If you would like to know more about providing services via Outreach, please contact our Outreach team on 03 9349 7800 (option 2) or email vicoutreach@rwav.com.au.

To request additional visits please lodge a request here.

Once an application has been determined successfully, RWAV organizes a funding agreement, a letter of offer, proposed visit date form and an electronic fund transfer to be sent to the service provider.

Upon the completion of signing and returning of the contract, the service schedule is activated for service provider to  carry out services to patients.

 Following the completion of each contracted outreach visit, the provider needs to complete a service report and submit it to RWAV via the MyRWAV portal.  Payment is made on a bimonthly basis which is 15th and 30th of each month.  If these dates fall on a weekend or public holiday the payment is processed on the next business day.

Rural Link And Learn - Psychology | Neurodiversity-affirming Practice Register Now

Martin is a governance professional and lawyer with experience in private practice and in-house legal roles. He has been a company secretary for public and private sector organisations across a range of industries including VicTrack, Regis Healthcare Limited and Dairy Australia Limited. He holds Bachelor of Laws and Bachelor of Commerce degrees from the University of Melbourne, a Graduate Diploma in Applied Corporate Governance from the Governance Institute of Australia (GIA) and is a fellow of the GIA.

With a rich background of consulting and in-house people and culture roles with the corporate, government and community sectors, Andrea is responsible for leading the implementation of RWAV’s People and Culture strategy, policies, processes, functions and team.

Andrea has significant experience in leading teams across culture, capability, diversity, equity, leadership, organisational development and learning programs as well as core human resources partnering.

With a strong focus on building and maintaining psychologically safe organisations, Andrea’s team is dedicated to ensuring that RWAV is a place where people can work well and be well at work.


Rosemary has had a varied career as an academic teaching economics, public policy and industrial relations, and as a consultant, advocate, health union official and as a director.

She brings strong governance and strategic skills to the Board, as well as knowledge and depth of experience in health policy, economics and investment.

Rosemary was a Director of Aware Super for nine years, and Chair of the Investment Committee for three years. She was also a member of the Audit, Risk and Compliance Committee, the Governance Committee and the REM and HR Committee. Rosemary is currently a member of the Investment Committee of Cbus.

She was the Secretary of the Victorian Psychologists Association Inc for 20 years and knows first-hand the difficulties in attracting and retaining health professionals in rural and regional Victoria.

Dr Louise Manning is a rural GP Obstetrics trainee practising in Central Victoria where she delivers general practice, obstetric and sexual health services. Growing up in a small town she has lived experience of the difficulties accessing healthcare in rural and regional areas, and is dedicated to advocating for equitable health outcomes regardless of geography.

Louise is also a Board Director of the Rural Doctors’ Association of Victoria.

BAppSci GradDipBus MBus GAICD FIML

John Biviano is an experienced senior executive who has held many senior roles in government (Health Dept) and also in professional associations related to healthcare. Until recently, John was the CEO of the Royal Australasian College of Surgeons, where he oversaw the digitisation of a range of Member offerings, including aspects of training. 

BA (Politics/Philosophy) BEc GDipBus MBA GAICD FGIA

Roger is an accomplished CEO, Non-Executive Director and Chair with experience in the health, human services, law enforcement, education, transport, and environmental industries – across private, public sector and not-for-profit organisations

.He brings strong governance experience, commercial acumen, risk management and strategy skills combined with a passion for innovation and business development having also been Chair of numerous Finance, Audit, Risk, Investment and Community Advisory Committees.


Assoc Prof Phelps has practiced as a Gastroenterologist and Acute Physician in regional Victoria for more than 20 years.

He trained in safety and quality at Dr Brent James’ Institute at Intermountain Healthcare in the US and has held management and leadership roles in Victoria and Tasmania. More recently he completed a two-year project as Director of Clinical Governance for Central Adelaide Local Health Network.

Grant currently works as an independent consultant providing advice to hospitals and organisations on clinical leadership and safety and quality

LLB BSc MMgt (Strategic Foresight) GAICD

As a lawyer and business consultant Jane has worked with company boards and senior management across a range of areas including IP commercialisation, internet-based businesses, healthcare products/services, privacy and data/IT security. Jane is currently general counsel for .id Consulting – population demographers, economists and forecasters.

Jane served as a director of BreastScreen Victoria for 10 years, is a current director of Ballarat Health Services and chairs RWAV’s Governance Committee.

BMed MMedSci FRACGP FARGP FACRRM DipPractDerm DipMedHyp DipFP DipBusAdmin GAICD

Assoc Prof Rawlin is an experienced General Practitioner and medical educator. He is currently in clinical general practice in suburban Melbourne and previously practiced in rural Victoria for 10 years.

Assoc Prof Rawlin is Chair of the General Practice Mental Health Standards Collaborative and a past Chair of the Mental Health Professionals Association and is a board member of the Mental Health Professionals Network. He is also the Medical Director of the Royal Flying Doctor Service in Victoria.
He is a member of the RACGP Victoria Council.

Albert Giorgini is the General Manager of Finance and Risk at RWAV.

As an experienced finance executive, with an extensive career in public transport and in the automotive and industrial gas sectors, Albert has honed his skills in driving financial performance improvements with a commercial and business transformation focus.

Through his strategic financial leadership skills, Albert has demonstrated an exceptional capacity to lead and develop large teams in complex and changing environments to achieve the financial and regulatory requirements of the business. His extensive experience has given him a deep understanding of the industry and its challenges, equipping him with the expertise to drive impactful change.

Albert has highly developed communication and stakeholder management skills to support his strong planning, analytical and financial performance improvement acumen, always striving to create innovative solutions that drive growth and success.


Lauren commenced in the role of Manager People and Culture in August 2018 and is responsible for leading the implementation of RWAV’s People and Culture strategy, policies, processes, functions and team.

Lauren’s team is committed to implementing activities and initiatives to support the achievement of RWAV’s strategies and strengthen RWAV’s position as an ‘Employer of Choice’.

Lauren is an experienced Manager and HR professional, with a career spanning the professional services, automotive, defence, and not-for-profit sectors.

BHlthSci(Hons) MPH PostGradDipMgt GAICD AFCHSM

Lauren Cordwell commenced in the role of Chief Executive Officer in August 2023. She took on the role of Acting CEO in April 2023 and previously served as the General Manager since February 2020.
Lauren has leadership responsibilities for strategy, communications, data, stakeholder engagement and program delivery.

Lauren’s team is committed to supporting communities in rural and regional Victoria to have timely access to affordable and safe health care.

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